The Fine Print (Store Policies)
Never hesitate to email me at firstname.lastname@example.org with any questions you may have. Otherwise, please enjoy the fine print below, I hope it helps!
- Local to Kansas City and don't want to wait for shipping? I'll do everything in my power to meet you same day, I know you are excited to get your order! Please include that note at checkout and I'll email you to arrange.
- All orders within the United States will ship FREE via USPS First Class.
- If you'd like your order to ship USPS Priority, please choose that option ($6) at checkout.
International orders will be invoiced separately for actual shipping costs. You will also be responsible for any duties/import/customs fees. Due to manufacturer agreements, some brands may not be shipped outside of the USA, or are otherwise limited. Any international orders that may not be shipped due to these agreements will be cancelled and fully refunded.
Please note that some oversized/heavy items may require additional shipping, even if your order total qualifies for free shipping. You will be contacted after shipping costs are calculated.
We aim to ship all orders within 1-2 business days (Monday-Saturday), though we are usually MUCH faster and ship within a few hours of your order. Should any delay be expected, you'll be notified as soon as possible.
Due to our order fulfillment process, we are unable to make any change to your order after checkout is complete. If you need to cancel your order, please contact us as soon as possible. As long as your order has not shipped it can be cancelled. If your order has already shipped, please see below for information on returns. If you are looking to add an item that you forgot, let us know and as long as your order has not shipped, we can create a second order and combine shipping.
Returns and exchanges are accepted for a refund or store credit (less any shipping charges we spent getting the item/s to you; if you only return a portion of your order the shipping charge will be prorated) on non-defective products, accompanied by your original receipt, within 30 days of your purchase. You will be responsible for the shipping charges associated with returning the item to KC Baby Co. As much as I would LOVE to offer free returns, in order to maintain free shipping on all orders I can't offer it both ways. Items must be returned in their original packaging, with original tags, unwashed, unused, and free from pet hair/smoke/other scents. Refunds will be made in the same form of payment used to make the purchase. Clear as mud, right? Here's an example.
- Customer purchases Snow & Arrow slippers for $29, and it ships to them for free.
- Customer receives shoes, and they don't fit....womp womp.
- Customer ships shoes back to me at their own expense.
- I receive shoes, and issue the customer a refund (or store credit, your choice) for $26 ($29 less the original $3 I spent on shipping the item to them).
Did you receive a defective item, or one that has proven defective with use? Though we do our best to check every item, it does happen. It's best to check in with the manufacturer directly, though we are happy to help you through that process. Pre-authorization via receipt verification and photos will be required when submitting a return for any defective/damaged product.
Wrong item/missing item?:
We do our best to double check packages before they ship, but occasionally we do make a mistake. We are so sorry! There's usually a very helpful toddler or two around, plus #mombrain. If you have received the wrong item or are missing any items, please let us know as soon as possible so that we can correct the issue for you. If the error is our fault, we will provide you a postage paid label to return incorrect items and reship the correct items.
Out of Stock/Oversold Items:
We make every effort to keep an accurate inventory of our store. However, occasionally an item may oversell due to conflicting checkouts, software issues, or human error. When this occurs, we will contact you as soon as possible to offer a similar substitution. If a substitution is not available, we may cancel or backorder the out of stock item and ship the remainder of your package. Your backordered item will be shipped out as soon as possible (at no additional shipping cost to you).
Sales, discounts and other promotions cannot be combined with each other for a single purchase, and cannot be combined with sale or clearance prices.